Merchant Services

First Federal Savings Bank, in partnership with Fiserv, provides you with outstanding solutions for all your electronic payment processing needs.

We make payment processing more efficient and profitable. That’s why businesses of every size turn to us for strategic guidance and ongoing support. Whether you’re selling to consumers or businesses, we have options that turn opportunity into success.

  • Processing for all major credit and debit cards
  • Quick and seamless startup
  • Experienced call center specialists
  • 24/7/365 Domestically located help desk
  • Countertop terminals/Electronic cash registers
  • Smartphone applications
  • Web-based products
  • Convenient access to transaction detail via mobile app or web-based portal
  • Security for card acceptance and cardholder data
  • Next-Day funding in most cases

Leadership, vision, and teamwork are characteristics that we have developed through experiences and innovation. We’re focused on new technologies to help make payment processing more convenient and secure for businesses.

Visa®, MasterCard®, Discover* & American Express

  • Transaction authorization and settlement
  • Quick reliable payment to your financial institution
  • Charge-back and retrieval handling
  • 24/7 customer support

JCB® and Fleet Cards

  • Transaction processing

Debit Card Processing

  • Authorization and payment of PIN-based debit transactions

Mobile Solutions

  • Power of card payment directly from your smartphone
  • Available through any wireless provider
  • Card swipe capability for secure transactions

Web-Based Solutions

  • Internet-based, real-time credit and check payment application
  • Manage Internet, telephone, and face-to-face transactions
  • Integrate your website to offer online shopping for your customers

Tablet-Based POS

  • Targeted marketing platform including email marketing and social media
  • Multi-Store capabilities to manage Items, Categories, and Employees
  • POS Time and Attendance capabilities
  • Advanced back-office tool for reporting and analytics on customers, products, and employees
  • Alerts and performance monitoring capabilities
  • Secure POS mobility, backed by a PCI compliant payment gateway

Gift Cards

  • Ability to track usage and offer rewards
  • Encourage repeat customers

Online Reporting Portal

  • Transaction detail and payment summaries
  • Retrieval and charge-back data
  • Current and historical statement information

Security Solutions

  • PCI compliance and validation support
  • Enhanced security solutions to help protect your business

As an industry leader, we are changing the face of payments.  You can expect more to come! 

 

Please contact Dan Dennison, our Treasury Management Officer, via email at ddennison@fbei.net or call him at (812) 492-8194 for more information. 

Business Online Banking

Click here to access Business Online Banking

COVID-19

Internal Revenue Service-IRS

Click here for information on the Coronavirus Tax Relief & Economic Impact Payments

Lost or Stolen ATM/Debit Card?

Please contact us Monday through Friday from 8:00 AM CST to 5:00 PM CST at (812) 492-8123, if your ATM or Visa Debit card is lost or stolen. After normal business hours, call (800) 554-8969. A fraud dispute form can also be filled out and emailed to ecommerce@fbei.net or dropped off at any of our locations. Please click here to access the form. 

Traveling? Contact Us!

At First Federal, we take extra precautions to protect your account. We monitor ATM and debit card transactions to protect you from fraud. Therefore, we may call you to verify transactions and ask questions about your account. If you plan on using your ATM or debit card, please notify us of your destination and dates of travel at 866-492-8123 or by visiting one of our Banking Centers.

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