Debit Card Dispute

By submitting this form, you are requesting First Federal Savings Bank to contact you through phone or email in regards to a debit card issue. A dispute or issue may not be resolved until a First Federal representative confirms with the cardholder. If this is an emergency and you need your debit card closed immediately, please review the left-side panels for information on our contact numbers to instantly lock your card as well as our Mobile Manager app features. You can control your First Federal debit card anywhere and any time using Mobile Manager through First Federal's mobile application.
  • Select status of your card from dropdown
  • Type the last 4 digits of the card number as it appears on the card (if known)

Lost or Stolen ATM/Debit Card?

Please contact us Monday through Friday from 8:00 AM CST to 5:00 PM CST at (812) 492-8123, if your ATM or Visa Debit card is lost or stolen. After normal business hours, call (800) 554-8969. A fraud dispute form can also be filled out and emailed to ecommerce@fbei.net or dropped off at any of our locations. Please click here to access the form. 

Traveling? Contact Us!

At First Federal, we take extra precautions to protect your account. We monitor ATM and debit card transactions to protect you from fraud. Therefore, we may call you to verify transactions and ask questions about your account. If you plan on using your ATM or debit card, please notify us of your destination and dates of travel at 866-492-8123 or by visiting one of our Banking Centers.