Debit Card Fraud Dispute

By submitting this form, you are requesting First Federal Savings Bank to contact you through phone or email regarding a debit card issue.  A dispute or issue may not be resolved until a First Federal representative confirms directly with the cardholder.

If this is an emergency and you need your debit card closed immediately, please review the left-side panels for information on our contact numbers to instantly lock your card as well as our mobile app features. You can control your First Federal debit card anywhere and anytime using First Federal’s mobile application.

  • Select status of your card from dropdown. Mobile Manager through First Federal's mobile application allows cardholders to control their debit card status anywhere and anytime.
  • Type the last 4 digits of the card number as it appears on the card (if known)
  • This field is for validation purposes and should be left unchanged.

 

Lost or Stolen ATM/Debit Card?

Please contact us Monday through Friday from 8:00 AM CST to 5:00 PM CST at (812) 492-8123, if your ATM or Visa Debit card is lost or stolen. After normal business hours, call (800) 554-8969.  You may also click here to access the online form, requesting to be contacted about your card. 

Traveling? Contact Us!

At First Federal, we take extra precautions to protect your account. We monitor ATM and debit card transactions to protect you from fraud. Therefore, we may call you to verify transactions and ask questions about your account. If you plan on using your ATM or debit card, please be sure to create a travel exemption through our mobile banking application by selecting My Cards.  *Certain travel destinations may require additional approval from First Federal/Home Building Savings Bank.  If you do not see the country you are traveling to listed, please contact First Federal/Home Building Savings Bank’s eBanking team at (812) 492-8123 or via email at ebanking@fbei.net.