EMV Cards

First Federal will soon be issuing chip cards to all cardholders. All EMV cards will be equipped with a chip that will help protect against fraud. Below are FAQs to explain how your new EMV card will work for transactions. 


FAQs for EMV Chip Cards

Visa© Debit Cards

Will First Federal Savings Bank be issuing the new EMV or chip card?

Yes, First Federal Savings Bank is currently working through the process of offering the EMV chip card. These should start to be issued by the end of 2015 for new accounts and continue to be issued on current accounts as they expire.

What are chip cards?

A chip card-also called a smart card or EMV card-is a debit or credit card that contains a microprocessor that enhances the security of cards during the point-of-sale transactions.

I received my new Visa© Debit Card with the chip.  How do I activate it?

You will need to activate your Visa© Debit Card by calling (800) 567-3451.

 Can a chip card be used anywhere?

Yes. Chip cards can be used virtually anywhere this branch of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, cardholders will insert their card during the transaction. For merchants without chip-enable terminals, cardholders will “swipe” their card through the terminal, just as is done today.

Can cardholders still use their current card?

They can use their current card until they get a chip card. At that time, they should activate the new chip card and start using it. They should destroy their old card by shredding it.

 If you have any additional questions or concerns, please contact us at (812) 492-8123. 

Business Online Banking

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Internal Revenue Service-IRS

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Lost or Stolen ATM/Debit Card?

Please contact us Monday through Friday from 8:00 AM CST to 5:00 PM CST at (812) 492-8123, if your ATM or Visa Debit card is lost or stolen. After normal business hours, call (800) 554-8969. A fraud dispute form can also be filled out and emailed to ecommerce@fbei.net or dropped off at any of our locations. Please click here to access the form. 

Traveling? Contact Us!

At First Federal, we take extra precautions to protect your account. We monitor ATM and debit card transactions to protect you from fraud. Therefore, we may call you to verify transactions and ask questions about your account. If you plan on using your ATM or debit card, please notify us of your destination and dates of travel at 866-492-8123 or by visiting one of our Banking Centers.

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