FAQs

FAQs

General Information | Visa Debit Cards | Online Banking | Bill Pay | Mobile Banking | Mortgage Loans | Consumer Loans | General Loan Questions  | Commercial Loans | Cash Management

 

General Information

What is the mailing address for First Federal Savings Bank?

P.O. Box 1111, Evansville, IN 47706 for regular U.S mail. For overnight delivery, please use 5001 Davis Lant Dr. Evansville, IN 47715

What is First Federal Savings Bank’s routing number?

Our routing number is 286371676.

What is an ABA number?

The ABA number for First Federal Savings Bank is the same as our routing number – 286371676.

How do I reorder checks for my account?

You may use the link on our website to Deluxe check services to reorder at your convenience. You may also bring in your reorder slip or request a reorder at a Banking Center convenient to you.

How do I update my contact information or change my name?

It is important for us to have your current information on file.  If anything needs to be updated, please visit a Banking Center near you so that we can update your information.  If you are unable to visit a Banking Center, please contact us so we can process your request by secure email or mail.

Depending on the information being updated or changed; we may require that additional information be provided before processing a request.  In order to process some requests, it is possible that we will need all accountholders to sign updated account documents.

Does First Federal Savings Bank offer consumer credit cards?

Yes, First Federal Savings Bank partners with TIB credit card services to provide you with multiple options to fit your unique spending needs. Please visit our credit card information page by clicking here.

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Visa© Debit Cards

I received my new Visa© Debit Card.  How do I activate it?

You will need to activate your Visa© Debit Card by calling (800) 992-3808.

I would like to change the PIN on my Visa© Debit Card.  What do I need to do?

Simply call (800) 992-3808 and have your card present to change your PIN.

I have lost my Visa© Debit Card or it was stolen.  What do I need to do?

You should notify First Federal Savings Bank as soon as possible in order to cancel your card.  During business hours, you may notify us by calling your local Banking Center or by calling the Deposit Operations Department at (812) 492-8123.

To contact us after-hours regarding a lost or stolen card, please call (800) 554-8969.

I have a fraudulent transaction on my Visa© Debit Card.  What do I need to do?

Please notify First Federal Savings Bank as soon as possible to begin the dispute process.  During business hours, you may notify us by calling your local Banking Center or by calling the Deposit Operations Department at (812) 492-8123.

To contact us after-hours regarding a fraudulent Visa© Debit Card transaction, please contact fraud services at (877) 253-8964.

I received a call about unusual transaction on my Visa© Debit Card.  What do I need to do?

First Federal Savings Bank does utilize a fraud detection service for your Visa© Debit Card.  From this, you may receive a phone call concerning unusual transactions on your card.  Please follow up on any of these calls either by calling your local Banking Center, by calling the Deposit Operations Department at (812) 492-8123, or by directly returning the call back to fraud services.

Please note that we will never ask you to provide your full card number.  If you are ever concerned about the legitimacy of a phone call, please do not hesitate to contact us using the phone number printed on the back of your Visa© Debit Card.

To contact us after-hours regarding unusual activity on your Visa© Debit Card, please call (800) 554-8969.

Why do I have a $1.00 transaction pending on my account?

Some merchants will pre-authorize your Visa© Debit Card to ensure that it is a valid account.  The $1.00 transaction is simply a hold on your account.  Once the actual payment posts, typically within 2 or 3 business days, the pre-authorization of $1.00 will be removed.

My Visa© Debit Card was denied for a large purchase but I have sufficient funds.  Why did this happen?

There are purchase limits placed on all Visa© Debit Cards for your protection.  These limits are set per a rolling 24-hour timeframe.  If you wish to adjust these limits temporary or permanently, please contact a Banking Center office convenient to you or if you are a Commercial customer, please contact a Relationship Banker.

I am traveling out of state or out of the country.  Should I notify First Federal Savings Bank?

Yes.  If you are planning to travel and will be using your Visa© Debit Card, please notify us where and for what length of time you will be traveling.  You may notify us by calling your local Banking Center or by calling the Deposit Operations Department at (812) 492-8123.

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Online Banking

How do I sign up for Online Banking?

Visit our homepage and click the red “Enroll” button underneath the Online Banking banner.  Follow the steps and enter your information to complete enrollment.   Please contact the Deposit Operations Department at (812) 492-8123 or any of our Banking Centers for further assistance.

https://www.firstfedevansville.com/

I have forgotten my password for Online Banking.  What do I need to do?

After attempting to log in, simply click the “Did you forget your password” link on the password entry screen underneath the password box.  You will be prompted to enter verifying information in order to proceed.  If successful, a new password will be sent to your registered email address.

I am having trouble logging in to Online Banking.  What do I need to do?

Please contact our Deposit Operations Department at (812) 492-8123 or visit any one of our conveniently located Banking Centers for further assistance.

I still receive a paper statement but would like to receive an eStatement.  What do I need to do?

This can be achieved in two different ways.

  1. After logging into your Online Banking profile, select the Accounts tab, then click the Documents button below the account number to begin the enrollment process
  2. If you do not wish to maintain an Online Banking account, you may enroll for e-statements directly by clicking here and clicking the red eStatements button to begin your enrollment process.

Please contact the Deposit Operations Department at (812) 492-8123 or any of our Banking Centers for further assistance.

I would like to change my Online Banking password.  What do I need to do?

After logging into your Online Banking profile, click the Profile link near the top right corner of the page.  From there, select the edit button underneath the Password section, and then follow the instructions to change your password.

I would like to install the Mobile Banking App on my smartphone.  What do I need to do?

See the Mobile Banking section of this FAQ for instructions.

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Bill Pay

How do I sign up for Bill Pay?

Before enrolling in Bill Pay, you will need to set up an Internet Banking account.  For Internet Banking enrollment instructions, please visit the Online Banking Section of the FAQ.

After logging in to your online banking profile, click on the Pay Bills button along the top of the page.  If you are not currently enrolled, this button will initiate the Bill Pay enrollment process.  After the service has been activated, this same button will access your payment center in the Bill Pay system.

https://www.firstfedevansville.com/personal/services/first-billpay/

I have set up a Bill Pay payment; when will my payment be received?

Payments submitted on Bill Pay are guaranteed to be received on or before the payment date that you set.  If you have any additional questions regarding a particular payment, please contact the Deposit Operations Department during business hours at (812) 492-8123.  If after hours, you may always call and leave us a voicemail or send us an email at eCommerce@fbei.net, or submit a payment inquiry directly in the Bill Pay system.

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Mobile Banking App

How do I start using the Mobile Banking App?

Before downloading the Mobile Banking App, you will need to set up an Internet Banking profile.  For Internet Banking enrollment instructions, please visit the Online Banking section of the FAQ.

How do I download the First Federal Savings Bank Mobile Banking App?

iTunes©or Goggle Play© Store

  • In order to download the Mobile Banking App, open the App store or the Google Play store and search for TouchBanking by Fiserv, Inc.  You will also need our app code; firstfedevv, in order to complete the enrollment process.  You will be prompted to enter the app code the first time the app is opened.

Online Banking 

  • In your Online Banking profile, click Profile in the top right to visit your profile options. Select Manage Devices from the Mobile Banking section.  Select or Add the device your using and select Download the Application from the Dropdown menu and press Go.  Click Download to send a link to you mobile device to download the Mobile Banking App.

What will I need in order to log into the Mobile Banking App?

You will be asked to provide your current online banking username and password.  If you are accessing mobile banking for the first time, you will also need to enter our app code – firstfedevv.

I am having trouble logging into the Mobile Banking App.  What should I do?

Please contact our Deposit Operations Department during business hours at (812) 492-8123 for assistance with logging in.

I have a new phone and need to re-install the App.  What should I do?

See instructions for downloading the Mobile Banking App in this section of the FAQ.

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Retail Loans (Mortgage and Consumer)

What types of Mortgage Loans does the Bank offer?

https://www.firstfedevansville.com/loan-products/mortgage-loans/

What type of Consumer Loans does the Bank offer?

https://www.firstfedevansville.com/loan-products/consumer-loans/

I am interested in applying for a loan at First Federal Savings Bank.  Who should I contact?

 Please contact one of our experienced Loan Advisors who can assist you with any of our Mortgage, EasyRefi, Auto, Motorcycle, Boat, Recreational Vehicle, Personal and Home Equity loan programs or contact the Retail Lending Department at (812) 492-8122.  Retail Lending can also be contacted via email at RetailLending@fbei.net.

What is the “One Close” Construction loan?

The First Federal Savings Bank “One Close”, Construction / Permanent Loan Program is a one time-closing construction to permanent mortgage loan. 

https://www.firstfedevansville.com/loan-products/mortgage-loans/

Does the Bank offer a First Time Homebuyers loan?

We offer a Home Ready First loan program that offers flexible underwriting for an applicant who is purchasing their first home. 

https://www.firstfedevansville.com/loan-products/mortgage-loans/

What is a Swing loan?

Swing loans or bridge loans are designed to assist homeowners in financing the purchase or construction of a new single family, owner occupied home while in the process of selling their existing home.

https://www.firstfedevansville.com/loan-products/mortgage-loans/

What is an EasyRefi?

This loan allows the borrower to refinance up to 80% of the value of their existing home for a term of 5 to 15 years with closing costs of only $199! 

https://www.firstfedevansville.com/loan-products/mortgage-loans/

How much of a down payment is required on home purchase loans?

Depending upon the loan program, a minimum down payment of 3% up to 30% may be required.

What is meant by local servicing and does the Bank offer this?

After the loan is closed and payments begin local servicing provides you with the ability to go to any of our conveniently located Banking Centers to make your payment.  Your physical loan file remains at the Bank. Also, taxes and insurance are paid for you by the Bank if your loan escrows funds for these payments.  First Federal Savings Bank provides local servicing on all conventional loans offered by the bank.  Government loan programs including: Federal Housing Administration (FHA), Veterans Administration (VA) and U.S. Department of Agricultural (USDA) are not locally serviced.  When a lender sells the servicing, you can no longer make your payments to the lender.  This is typically referred to as a servicing release loan.  Usually the payment is made to another servicer out of town. 

What are closing costs?

Closing costs are the expenses you have to pay at settlement.  These fees are estimated on a Loan Estimate that is given to you within three days of applying for a mortgage.  These fees consist of, but are not limited to: points, appraisal fee and inspections, credit report fees, flood certification and tracking, processing, underwriting, tax service fee, wire fees, settlement fee, title search and title insurance, recording fees, escrows, PMI and interest from the day of settlement to the date of the first mortgage payment. Typically, closing costs on first mortgage loans may be between 3% and 5% of your loan amount in addition to the down payment. 

What is Private Mortgage Insurance and what is it for?

Private mortgage insurance, also known as PMI, is insurance that a lender requires the borrower(s) to pay for when borrower(s) do not have a 20% down payment.  This insurance insures the lender in case you default on the loan and helps to lender to recover their money.  It also helps the buyer to purchase a home without a 20% down payment. 

What is home equity?

Home Equity is the difference between the appraised value and any outstanding mortgage balances(s). For example, if your home is worth $150,000 per the appraisal and the principal balance remaining on your mortgage is $100,000, then your home equity – the portion of your home that you own – is $50,000.

What is a Home Equity Installment Loan?

A Home Equity Loan Installment Loan provides you with a one-time lump sum cash amount. You repay it as you would any other installment loan, in fixed monthly payments.

https://www.firstfedevansville.com/loan-products/home-equity-loans/

What is a Home Equity Line of Credit Loan?

A Home Equity Line of Credit provides you with a line of credit that can be accessed any time up to the credit limit established.  This line of credit can be repaid and borrowed against throughout the life of the loan. 

https://www.firstfedevansville.com/loan-products/home-equity-loans/

When do I get my funds on Home Equity Loans?

Upon loan closing, federal regulations require that we wait three business days before the proceeds from any Home Equity Loan is available to you.   Refinancing of any First Mortgage Loan including an EasyRefi loan also will require the same three business day wait.

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General Mortgage and Consumer Loan Questions

Where do I mail my payments or loan payoff funds?

 Please mail all loan payments to:

First Federal Savings Bank, P.O. Box 1111, Evansville, IN 47706 for regular U.S mail. For overnight delivery, please use our street address:  5001 Davis Lant Dr. Evansville, IN 47715

How can I make my Consumer or Mortgage Loan payment?

You can make a payment at any of our convenient Banking Center locations, by mail, as an online express transfer through bill pay, or by calling our Loan Operations Department at (812) 492-8125.  Over the phone payments are accepted as checking/savings transfers or debit card payments and expedited payment fees apply.

Can I make extra payments on my loan?

The answer to this question will depend upon the type of loan you are choosing to prepay.  Please contact the Loan Operations department at (812) 492-8125 to answer this question about your loan.

I did not receive my consumer loan statement this month.  Who do I need to contact?

 Please contact the Loan Operations department at (812) 492-8125.  The statement can be reproduced and sent to you.

 Who should I contact to order a new coupon book for my Consumer or Mortgage Loan?

 Coupon books are produced and sent out automatically when you open a new loan or after your current coupon book has expired.  If you have a payment due and have not yet received your coupon book, please contact Loan Operations at (812) 492-8125 to request another book.

 How can I access my loan account information online?

 If you have a loan relationship with the bank you can sign up for Online Banking.  Through the online banking system you can view a payment history, a current payment status, etc.

Who should I contact about the outstanding balance or payoff amount on my Consumer or Mortgage loan?

 Though you can see an outstanding principal balance through the online system, please contact Loan Operations at (812) 492-8125 to obtain a payoff quote that includes all funds needed to close out your loan. 

I would like to set up an automatic payment withdrawal for my consumer loan.  How can I do this? 

 An automatic payment can be created as a recurring transfer in the Online Banking system or you may contact Loan Operations or visit one of our convenient Banking Center locations to complete the necessary forms to set up an automatic payment from any checking or savings account.

I am paying off my Consumer loan.  How soon will I receive my title/lien release?

 If the loan is paid off with cash, a money order, or official bank check, the title will be released upon receipt of the full loan payoff.  If the loan is paid off with a personal check, the title will be held for 15 days before release. 

I am paying off my Real Estate Secured loan.  How soon will I receive my paid in full documents?

Generally, within 2 weeks of the payoff date, your paid in full documents will be mailed to you and the mortgage release will be recorded with the County Recorder’s office.  

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Commercial Loans

What types of Commercial Loans does the Bank offer?

 https://www.firstfedevansville.com/business/business-lending/

 Does the Bank offer Commercial Loans through the US Small Business Administration?

 https://www.firstfedevansville.com/business/business-lending/small-business-administration/

 What are the current interest rates for Commercial Loans?

Interest rates for commercial loans are determined based on a variety of factors including, but not limited to, the type of loan, the term of the loan, the financial performance of the business and the guarantor’s credit history.  Therefore, interest rates for commercial loans are not published on our website.  Please contact a Relationship Banker if you would like to discuss or if you have any questions. 

 Can I apply for a Commercial Loan through the Bank’s website?

 Please call one of our experienced Relationship Bankers  if you are interested in applying for a commercial loan.  You may also call the Commercial Loan Department at (812) 492-8126 and we will be happy to connect you to one of our experienced Relationship Bankers to assist you with your commercial lending needs.

 Will I receive a coupon book for my Commercial Loan?

 Commercial loan customers will receive a billing statement in the mail.  Billing statements are produced and mailed 14 days prior to your payment due date.

Can my Commercial Loan be set up for automatic payments?

Yes, automatic payments can be set up for your commercial loan.  Please contact your Relationship Banker or the Commercial Loan Department at (812) 492-8126 to obtain the form that needs to be submitted to set up automatic payments.  You may also stop by any of our Banking Centers to complete and submit the necessary form.

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Cash Management

What is Cash Management & what products do you offer?

https://www.firstfedevansville.com/business/cash-management/

What is an Employer Identification Number (EIN)?

An EIN is the Federal Tax ID number that is provided through the IRS. This number is used as the unique identifier for your business account.

https://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Apply-for-an-Employer-Identification-Number-(EIN)-Online

How do I change signers on my business account? 

It is important for us to have your current information on file. Depending on the information being updated or changed we may require that additional information be provided before processing a request.  In order to process certain requests it is possible that we will need all accountholders to sign updated account documents. Please contact the Cash Management Department at 812-492-8124 with any questions.

I am a business owner looking for practical payment options and online access. What do you offer?

https://www.firstfedevansville.com/business/cash-management/first-bizlink/

I want to allow my customers to pay with a credit/debit card. What does First Federal Savings Bank offer?

https://www.firstfedevansville.com/business/cash-management/merchant-services/

I don’t have time to make it to the bank every day; does First Federal Savings Bank offer a service to help?

https://www.firstfedevansville.com/business/cash-management/remote-capture/

Does First Federal Savings Bank offer Business Credit Cards?

https://www.firstfedevansville.com/business/cash-management/business-credit-cards/

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